Verity Support MEGATHREAD

YuJa Verity
1

Hi Everyone​ :waving_hand:

If you had any questions, comments, or concerns about Verity, whether it relates to features, bugs, or roadblocks you’re encountering, feel free to drop them here. If there are other specific concerns you have, please create a topic and we’d happy to answer them​ :sparkles:

Thank you all for being a part of the YuJa community :rocket:

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3

The Connect button on the Verity platform is confusing for students. They believe that something is wrong because it gives zero results when clicked and the next button to go to assessments is not active.

Obviously, we assure them by pointing out their first initial in the upper right corner and ask them to either click on YuJa Verity in the menu or go to Modules and locate the exam to get started.

Is this something being looked at to better inform the test taker that they are connected even though clicking 10+ times produces no results? Is there a workaround you recommend for supporting Verity test takers?

4

Hi!

We are currently in the process of making optimizations to simplify this workflow and want to thank you for bringing this to our attention. We would like to make sure we help you as soon as possible. Please file a ticket on our website with screenshots of the issue, as well as any other relevant information, and we’ll make sure to address this issue as soon as we can.

Thank you for reaching out.

-The Verity Team

5

Thank you! I will do that now.

6

You can also send me an email at ravish.khanna@yuja,com with all the relevant information as I’d like to better understand the specifics of your concern and expedite this issue to the engineers as well.

Thank you!

-Ravish K.

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